There are changes coming for the Aged Care Complaints Scheme (the Scheme).

There are changes coming for the Aged Care Complaints Scheme (the Scheme). Following the transfer of responsibility for administration of the Aged Care Act 1997 (the Act) to the Minister for Health, the Scheme transitioned to the Department of Health in early November 2015. More changes will be coming in the new year when responsibility for managing aged care complaints transfers to the Aged Care Complaints Commissioner from 1 January 2016. This 2015 Budget measure is aimed at increasing the independence of aged care complaints which will result in the separation of complaints handling from the department’s policy and funding roles which reflects best practice.